Best selling DRESSES
footwear
SWEATER SEASSON
FREQUENTLY ASKED QUESTIONS
After processing, orders are dispatched and delivery typically takes 6-10 business days.
Please note that delivery times are estimates and may vary due to factors outside our control, including carrier delays, or peak periods.
Yes, once you've placed your order, a confirmation will be sent to your email inbox. If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.
Email: infojanelondon@gmail.com
Yes, we offer free premium shipping because we value you as a customer and want to provide you with the best service.
If your item doesn’t fit or meet your expectations, you can return it within 30 days of delivery. Simply keep the product in its original condition and contact our customer support within 14 days of receiving your order— we’ll be happy to assist you with the return process.
You can track your order by entering your Order Number or Email/Phone Number on the "Track Your Order" page. Once you’ve entered your information and clicked "Track," you will be able to see the status of your order.
Once your order has been dispatched, you will receive an email confirmation with your tracking details. From that moment, you will be able to follow your parcel’s journey to your address.